Mobile working is right on-trend. But establishing a digital workplace, a high-tech environment, better collaboration, and faster processes is often difficult at first. The employee experience suffers due to waiting times, complex processes, and a lack of flexibility, while managing devices creates stress for IT departments. TESMA®, our self-service online ordering portal, promises improvement for both parties.
QUICK, CONVENIENT, AND USER-FRIENDLY
What makes TESMA® portal unique, is that every employee can order their own IT equipment such as computers, phones, and mobile devices. Just like they are used to from consumer retail platforms. The portal features your branding, while the predefined shopping catalogue only contains items that the employee is authorised to order. The device is then sent directly to the employee as soon as possible, just like when they shop online. No more tiresome waiting for new equipment or replacement devices.
UPGRADE TO THE EMPLOYEE’S PREFERRED DEVICE
Does your employee want a device with a higher spec? Or in a fashionable colour? No problem at all. Upgrades can easily be arranged for a personal surcharge and are automatically paid for through the payroll. This gives your employee an extra level of freedom to design their own digital workplace and makes you a more attractive employer. And there is no extra cost to you.
Your IT department will also benefit, as the TESMA® portal saves them time. Thanks to automated approval processes and defined organisational structures, the order, approval, and replacement processes can be run without manual intervention. Of course, there is still a named contact should any questions or problems arise.
ALL DEVICES AT A GLANCE
The TESMA® portal offers unlimited transparency and supports your logistical and commercial planning. When was the asset ordered? Where is it? What is its specification? How much is the monthly cost? When will it be replaced? You ask the question and TESMA® provides the answer.
Employees select their own IT devices such as smartphones and computers. Conveniently and flexibly. You specify the device catalogue beforehand.
Make it easier for your employees to work remotely with a customised digital workplace.
TESMA® portal permanently relieves your IT department of operational and administrative tasks. IT staff are once again free to concentrate on more important matters.
Your employees can see all details relating to the devices they have ordered. And thanks to the integration of technological and financial data, management also has an overview of the key figures: the IT team can view all device data at any time, and the finance department can call up reports on costs and the term of lease agreements at the touch of a button.
“All processes such as approval, rollout, rollback, and the replacement of defective assets are fully automated. This seamless automation is a prime example of the benefits of digitalisation and Industry 4.0. It also permanently relieves the burden on the IT department and on our colleagues in Procurement and HR.”
Kirk Downey, Head of IT, CHG-MERIDIAN ANZ
“Being able to work from anywhere is just as important to me as having access to the latest technology. At CHG-MERIDIAN, I have as much freedom as possible when choosing the tools I use for my work. This was an important consideration for me when choosing my employer.”
Caroline Bruß, employee
Conventional IT procurement methods are complex, protracted, and take up a lot of resources. IT departments waste valuable time on installing new workplaces and maintaining the existing systems landscape – time that could be used to address important strategic matters. The complete digitalisation of procurement processes and the involvement of users via a self-service portal frees up time and increases user satisfaction.